Customer support platform · Free during beta
Turn website visitors into real conversations.
Live chat, AI support, visitor insights and a shared team inbox — all in one simple customer-support platform.
No credit card. Install with one line of code.
Acme Store
Typically replies in minutes
Hi there — how can we help today?
Do you ship to Kenya?
Yes! Orders arrive in 3–5 days. Want me to check your cart?
Please 🙏
How HTchat works
Live in minutes, not weeks
- 01
Create your workspace
Sign up and get a unique widget key automatically.
- 02
Customise the widget
Pick your colour, greeting and position with a live preview.
- 03
Paste one line of code
Visitors start chatting; you reply from the shared inbox.
<script src="…/widget.js" data-htchat="YOUR_WIDGET_KEY" async></script>
Platform
Everything your team needs to support customers
Live visitor monitoring
See who is chatting, the page they're on, where they came from and their device.
Shared inbox
Open, closed and all conversations with unread counters and real-time replies.
AI support agentSoon
Answers from your own Q&A and website pages. In development.
Human handoffSoon
Visitors can reach a real person whenever the AI can't help. Arrives with the AI agent.
Contact management
Everyone who shares an email becomes a contact with their full history.
Team collaboration
Assign conversations so your team always knows who's on it.
Notifications
New messages appear instantly in the open inbox with unread counters. Email and browser alerts for missed chats are coming soon.
Security & privacy
Every workspace is isolated at the database level. We collect only what support needs — never form contents, passwords or payment details.
Read our privacy policyIntegrations
Works on the platforms you already use
FAQ
Common questions
How do I install HTchat?
Sign up, open Settings → Widget, copy your snippet and paste it before the closing </body> tag of your site. See the Installation Guide for platform steps.
Does the widget slow down my site?
The script loads asynchronously and renders in an isolated layer, so it doesn't block your page or inherit your styles.
How much does HTchat cost?
Pricing is coming soon. All features are free while HTchat is in beta.
Is there an AI agent?
The AI Support Agent is in development and not yet available.
What visitor data do you collect?
Current page, referrer, browser, operating system, device type and approximate location (country/city), plus whatever name and email the visitor chooses to share. We never collect form contents, passwords or payment details.
Start talking to your visitors today.
Free during beta. Set up in under five minutes.