Documentation
How HTchat works
Inbox
Conversations are grouped into Open, Closed and All. Unread counts update in real time. Open a conversation to reply, assign it to a teammate, or close it. A closed conversation reopens automatically when the visitor writes again.
Visitor panel
Beside each thread you'll see the visitor's current page, referrer, browser, OS, device, approximate location, email if shared, and their past conversations.
Live Visitors
Shows visitors with conversation activity in the last 10 minutes and the page they're on.
Contacts
Built automatically from visitors who share an email. One row per email with conversation count and last-seen time.
Analytics
Totals and a 14-day trend computed from your real conversations. Empty workspaces show "No data yet".
Widget settings
Set primary colour, greeting, left/right position and whether to require name and email before chatting. Changes apply to your live widget immediately.
Workspace settings
Business name, website, operator name, avatar and timezone.
Account
Sign in with email and password. Use "Forgot password?" on the sign-in page to reset it.